Q: How long will it take to receive my order?
A: Depending on your location, using standard UPS Ground service, you will generally receive your order within 4 to 5 business days after it has been shipped.

Q: Can I get my order sent by rush service?
A: Rush service is available on many items. Please contact customer service for specific shipping information on the item(s) in question.

Q: What happens if my order arrives damaged?
A: If your order arrives damaged please contact us immediately. Common carriers assume all responsibility for safe delivery of the merchandise and all claims must be filed directly with the common carrier within 10 days after receipt of goods.

Q: Do you ship C.O.D. orders?
A: No, we do not ship C.O.D. orders. We do accept all major credit cards, Paypal and Google Checkout.

Q: How do I know how much the freight charge will be?
A: Our shopping cart will automatically calculate shipping charges for you. If you have questions about specific carriers or type of service please feel free to contact customer service for help.

Q: How long do personalized items take to receive?
A: Personalized items generally take between 10-15 business days longer than standard items due to fabrication time.

Q: How do I find out what a product is made from?
A: Specifications including construction material, dimensions, weight, color, finish, etc. are shown for each product in the product profile. Simply click on the product image to see the profile.

Q: Do your products have any guarantees?
A: Yes, every product sold by SmartGardenGifts.com has an unconditional 30-day money-back guarantee. If you are not 100% satisfied with the product, for any reason, simply contact us and we will refund your purchase. See Return Policy.

Q: Can I get a gift in a custom color or finish?
A: No. We only offer gifts in the colors and/or finishes listed in their product profiles.

Q: How do you ship larger items?
A: Items too large for UPS delivery are shipped by common carrier. Orders shipped by common carrier are palletized. For especially heavy shipments, freight companies can provide lift gate equipped trucks and inside delivery at an additional cost. Please contact customer service for specific information.

Q: Do you accept Paypal?
A: Yes, we accept Paypal. We also accept Visa, MasterCard, American Express and Discover.

Q: Do you have a layaway plan?
A: Yes we do. It's available at the checkout through eLayaway.

Q: How can I find a specific gift item on your site?
A: Simply place your mouse cursor on the appropriate gift department on the left side of any page to display its sub-departments. Simply click on the department or sub-department to display the gifts in that department. Or you can type in a description in the search box on the left side of any page and press the enter key. For example, if you are looking for a ceramic birdbath just type "ceramic birdbath" in the search box and press enter.